Refund and Returns Policy

At Barcodesprint, we prioritise customer satisfaction by ensuring prompt resolution of any issues related to defective IT components. Our commitment to quality means that, should a problem arise, we will expedite a replacement using our next-day delivery service.

We strive to deliver both new and refurbished barcode printing and scanning and IT equipment in pristine condition. However, if you need to return an item, we offer a straightforward process. Consumers have 30 days from the date of purchase to initiate a return. Upon receiving your inquiry, our team will take immediate action to address the concern. Typically, replacements are dispatched within 24 hours after a thorough inspection of the returned item, permitting you to continue your tasks without superfluous deferrals.

How to Return a Defective Product

Returning a defective item is simple. You can reach our dedicated Returns Team at 18887840542 or email us at sales@barcodesprint.com.

RMA Instructions:

Make sure to follow the below-mentioned guidelines in order to have a smooth return process:

1. Clearly display the RMA number on the front of the package. Items returned without an RMA will be declined and sent back to the sender.
2. Use a suitable shipping container for your return; do not write on or affix shipping labels to the original manufacturer's packaging.
3. Include a copy of your invoice inside the package as a packing slip.
4. Ensure that all returns are received within ten days of the RMA date, as requests may be automatically cancelled after this timeframe.
5. Note that we do not issue multiple RMAs for the same order or item.
6. Customers are responsible for any costs related to missing items in the return shipment.
7. Items should be returned in their unique bundling to be acknowledged.
8. Choose a shipping carrier that offers tracking (e.g., UPS, FedEx, USPS, DHL) and consider purchasing insurance for your shipment.

Restocking Fees:

• A 25% restocking charge applies to returns of non-blemished things.
• If the wrong product is shipped, no restocking fee will be incurred.
• Our engineers will assess the product for returns due to faults or items that are dead on arrival. If defects are found, we will issue a refund or replacement. If no defects are identified, a 25% restocking fee will apply.
• A 50% restocking fee applies to new items with opened packaging.
• For returns because of requesting blunders or a change of mind, a 25% restocking expense or a base charge of $20 will be surveyed.

Disclaimers:

Barcode Printers reserves the right to impose a 50% restocking fee under certain conditions, such as:

• Harm or altering of the original packaging.
• Missing or substituted contents within the package.

Replacement requests may be denied for the following reasons:

• The goods do not correspond with the RMA's description.
• The item has been altered or physically damaged.

For a smooth return process, please follow these standards. Thank you for choosing Barcodesprint!